With the amount of noise and hoards of information consumers take in everyday, it's quite a challenge to stand out and get noticed, especially in consumer markets. No amount of loud marketing or jazzy advertising will give you the reach unless your product adds some value in the life of a consumer. Flipkart advertisements are cute but if the state of their customer service, delivery processes, inventory and their shopping interface aren't what they are today, the ads wouldn't have much of an impact. In consumer behavior terminology, we call this as " attitude towards the ad " which inturn triggers the "attitude towards the brand". We might like the ad but the brand/product wouldn't gain much from the ad. I would keep referring to this book again because it's one of my favorites. Marty Cagan talks about three important attributes of a product in his book " Inspired " - valuable, usable and feasible . Usefulness of a product is a ...
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